Counselling Skills for Non-Counsellors

Relate are national leaders in counselling and counselling training services. They use their expertise to deliver basic counselling skills training to support frontline staff working with the public in a variety of sectors. This project is working to build their capability in digital learning so that they can improve access to their vital services. This will be done through piloting the digital delivery of their popular 'Counselling Skills for Non-Counsellors Course'. This innovative approach will enable the training to be provided for many more people than can currently be reached through the traditional learning methods that Relate have previously been using.

The training solution will be hosted on the VLE Litmos. It will consist of a variety of different blended learning interventions, including 2.5 hours of video based e-learning, discussion forums and 3 x 50 minute trainer led ‘ILT sessions’, or web casts. Relate plan to pilot this with 100 users initially to test out the effectiveness of their approach. The feedback from the users will be built into further iterations of the programme. Relate already have a variety of organisations who are willing to participate in the pilot as they can see the value of this approach to train their frontline staff. They include the charity: Clicsargent who support children and young people with cancer; NHS Kernow Clinical Commissioning Group; Simpson Millar LLP, Solicitors; and St Ledger Homes, housing services provider.

Through the work with Ufi on this project, Relate has undergone a wider process of organisational change which involved thinking through how they use technology to deliver their services. The ‘Counselling Skills for Non-Counsellors’ pilot has been used to demonstrate the ‘art of the possible’ within Relate and has enabled Relate to put digital learning, for their workforce, partners and service users, at the heart of a digital transformation programme focussed on how they use technology to improve access to our vital services